All Systems Operational

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Here we will post updates about Rovo's service availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Knowledge Discovery ? Operational
Search ? Operational
3P Connectors ? Operational
Chat ? Operational
Agents ? Operational
Authentication and User management Operational
Purchasing & Licensing Operational
Signup Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 12, 2024
Resolved - Between and , we experienced an outage for Rovo and all AI features across Atlassian Products. The issue has been resolved and the service is operating normally.
Dec 12, 07:26 UTC
Update - We are witnessing significant recovery of the services. We will continue to monitor the situation closely.
Dec 12, 03:50 UTC
Update - We are actively communicating with the affected AI Service provider and closely monitoring the ongoing outage situation. While we have observed some signs of recovery, the majority of API calls are still resulting in errors.

We have successfully restored the Smart Answers in Search feature by rerouting requests to an alternative model.

All other Atlassian Intelligence capabilities and Rovo remain unavailable at this time due to the ongoing AI Service provider outage.

Dec 12, 02:35 UTC
Investigating - We have reached out to our AI Service Provider and they are actively working on restoring the API.

Additionally, we are working on routing the traffic for Smart answers in Search capability to another model.

We will provide more details within the next hour.

Dec 12, 00:47 UTC
Dec 11, 2024

No incidents reported.

Dec 10, 2024

No incidents reported.

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024
Resolved - Between 12:13 AM UTC to 01:30 AM UTC, we experienced a degraded experience for AI features in Confluence, Jira Service Management, Jira, and Rovo. The issue has been resolved and the service is operating normally.
Dec 5, 02:38 UTC
Investigating - We are investigating an issue with AI features that is impacting all Rovo and Enterprise and Premium Confluence, Jira Service Management and Jira customers. We will provide more details within the next hour.
Dec 5, 01:32 UTC
Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.