Rovo Status

All Systems Operational

About This Site

Here we will post updates about Rovo's service availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Knowledge Discovery Operational

Search Operational

3P Connectors Operational

Chat Operational

Agents Operational

Authentication and User management Operational

Purchasing & Licensing Operational

Signup Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 12, 2024

OpenAI's API is returning 5xx for GPT models

Resolved - Between and , we experienced an outage for Rovo and all AI features across Atlassian Products. The issue has been resolved and the service is operating normally.
Dec 12, 07:26 UTC

Update - We are witnessing significant recovery of the services. We will continue to monitor the situation closely.
Dec 12, 03:50 UTC

Update - We are actively communicating with the affected AI Service provider and closely monitoring the ongoing outage situation. While we have observed some signs of recovery, the majority of API calls are still resulting in errors.

We have successfully restored the Smart Answers in Search feature by rerouting requests to an alternative model.

All other Atlassian Intelligence capabilities and Rovo remain unavailable at this time due to the ongoing AI Service provider outage.
Dec 12, 02:35 UTC

Investigating - We have reached out to our AI Service Provider and they are actively working on restoring the API.

Additionally, we are working on routing the traffic for Smart answers in Search capability to another model.

We will provide more details within the next hour.
Dec 12, 00:47 UTC

Dec 11, 2024

No incidents reported.

Dec 10, 2024

No incidents reported.

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

AI features degraded

Resolved - Between 12:13 AM UTC to 01:30 AM UTC, we experienced a degraded experience for AI features in Confluence, Jira Service Management, Jira, and Rovo. The issue has been resolved and the service is operating normally.
Dec 5, 02:38 UTC

Investigating - We are investigating an issue with AI features that is impacting all Rovo and Enterprise and Premium Confluence, Jira Service Management and Jira customers. We will provide more details within the next hour.
Dec 5, 01:32 UTC

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.